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Mangalore
An Assistant Branch Manager (ABM) supports the Branch Manager by overseeing daily operations, ensuring excellent customer service, driving sales, and supervising staff to meet performance goals, acting as a key link between employees and upper management in retail, banking, or service locations. Core duties involve managing operations (cash, security), staff training/mentoring, handling escalated customer issues, and ensuring compliance with policies and regulations.
Key Responsibilities
Operations Management: Oversee daily branch activities, manage cash/vault, ensure security, maintain facility standards, and act as backup manager when needed.
Customer Service: Resolve complex customer complaints, build strong relationships, and ensure a welcoming environment.
Staff Leadership: Recruit, train, coach, schedule, and evaluate branch personnel; foster team spirit and productivity.
Sales & Business Growth: Implement sales strategies, promote products/services, meet targets, and identify opportunities to expand the customer base.
Compliance & Risk: Ensure adherence to all laws, regulations, and company policies; implement fraud prevention measures.
Reporting & Analysis: Assist with budgets, analyze performance metrics, and generate reports for management.
| Experience | 0 - 1 Years |
| Salary | 2 Lac To 2 Lac 50 Thousand P.A. |
| Industry | Financial Services / Banking, Investments / Insurance / Stock Market / Loan |
| Qualification | |
| Key Skills | Branch Banking Strong Leadership Communication Customer Care Customer Support Problem Solving Operational Oversight Customer Management Customer Centric |
(56)Financial Services / Banking, ...
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(30)Engineering / Engineering Desi...
(28)Manufacturing / Production / Q...
(24)Other
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(13)Front Office / Reception / Com...
(13)Hotel / Restaurants / Travel /...
(9)Education / Teaching / Trainin...
(9)Supply Chain / Purchase / Proc...
(8)Corporate Planning & Strategy ...
(7)Cargo / Freight / Transportati...
(6)ITES / BPO / KPO / LPO / Custo...
(5)Health Care / Pharmaceuticals ...
(5)IT Software - Application Prog...
(5)IT Software - Ecommerce / Inte...
(5)Architecture / Interior Design
(4)IT Hardware / Technical Suppor...
(3)Marketing / Advertising / PR /...
(3)Oil / Gas / Petroleum / Solar ...
(3)Export / Import / Merchandisin...
(2)IT Software - ERP / CRM / EDP ...
(1)Analytic and Business Intellig...
(1)Self Employed / Entrepreneur /...
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