Job openings for Sales Service Executive in Goa

Key Responsibilities:
Customer Experience & Engagement
 Welcome and greet all visitors with warmth and professionalism, ensuring a strong first
impression.
 Understand client requirements, preferences, and guide them through product ranges,
materials, and finishes.
 Explain product features, design benefits, and customization options effectively.
 Coordinate with the Design and Sales teams to ensure seamless client handovers and
timely follow-ups.
 Ensure clients are comfortable during their visit - offering refreshments and maintaining
a pleasant environment.
Client Management & Lead Handling
 Capture all walk-in, call-in, and referral enquiries accurately in CRM or enquiry logs.
 Categorize and qualify leads based on their stage (walk-in, design consultation, quotation,
and closure).
 Schedule and confirm client appointments for design or sales discussions.
 Maintain communication with potential clients through calls, messages, or emails for
timely follow-ups.
 Track client progress through the sales funnel and update the sales/design teams
accordingly.
 Maintain confidentiality and professionalism while handling client information.
 Support the sales team in preparing or sharing basic information, brochures, or
introductory presentations.

Showroom Presentation & Maintenance
 Maintain a neat, organized, and visually appealing showroom at all times.
 Ensure displays, lighting, and signage are functional and aligned with brand standards.
 Check that product samples, catalogues, and marketing materials are up to date and
adequately stocked.
 Conduct daily opening and closing checks for showroom readiness.
 Coordinate any repairs, cleaning, or display updates with relevant vendors or internal
teams.
Operational & Administrative Coordination
 Maintain inventory of samples, marketing materials, and consumables.
 Support in planning and executing client meetings, presentations, and product demo
sessions.
 Coordinate with procurement, stores, and service teams for display or material
requirements.
 Prepare daily/weekly reports on enquiries, client footfall, and showroom operations.
 Assist in planning in-centre events, collaborations, and marketing campaigns.
Sales & Marketing Support
 Provide administrative and coordination support to the sales team for client follow-ups
and documentation.
 Ensure all enquiry data is properly logged, tracked, and shared with relevant team
members.

 Collect customer feedback post-visit and share insights to enhance the brand experience.
 Stay updated on new products, finishes, and company offerings to communicate
effectively with clients.
Key Performance Indicators (KPIs):
 Customer satisfaction and feedback ratings.
 Number and quality of leads captured and converted.
 Accuracy of enquiry records and CRM data.
 Timeliness of follow-ups and client coordination.
 Showroom upkeep and brand presentation consistency.