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Job openings for Manager Customer Service Operation in Whitefield Bangalore

Customer Operation Manager (property Management)

Bangalore, Whitefield

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Team Management &Operations :
Lead and mentor a team of customer care agents managing end-to-end tenant operations.
Monitor SLAs, task closures, escalations, and ensure quality service across calls, chats, and emails.
Conduct training, performance reviews, and support team growth.
Escalations & Issue Resolution : Handle critical tenant escalations and unresolved issues by collaborating with property, finance, and accounts teams for fast resolutions. Log issues, analyze root causes, and implement preventive actions.
Tenant Lifecycle Management :Oversee onboarding (KYC, contracts, data entry), in-stay support (service requests, check-ins), and deboarding (flat inspection, deposit coordination).
Service Delivery & Process Improvements :Track service trends, close tickets within timelines, and update SOPs regularly for training and efficiency &Ensure consistent customer satisfaction.
Reporting &Communication :Maintain dashboards, generate weekly performance and escalation reports & Bridge communication between tenants and internal departments.

Experience	6 - 8 Years
Salary	6 Lac To 8 Lac P.A.
Industry	ITES / BPO / KPO / LPO / Customer Service
Qualification	B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com
Key Skills	Real Estate Manager

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