View Mobile Number
Send Email

Send Email

Thank you

Your Enquiry has been sent successfully.

+91

Send SMS

Send SMS Enquiry

Thank you

Your Enquiry has been sent successfully.

+91

Job openings for Manager Customer Service Operation in Whitefield Bangalore

Customer Operation Manager (property Management)

Bangalore, Whitefield

Link Copied

Team Management &Operations :
Lead and mentor a team of customer care agents managing end-to-end tenant operations.
Monitor SLAs, task closures, escalations, and ensure quality service across calls, chats, and emails.
Conduct training, performance reviews, and support team growth.
Escalations & Issue Resolution : Handle critical tenant escalations and unresolved issues by collaborating with property, finance, and accounts teams for fast resolutions. Log issues, analyze root causes, and implement preventive actions.
Tenant Lifecycle Management :Oversee onboarding (KYC, contracts, data entry), in-stay support (service requests, check-ins), and deboarding (flat inspection, deposit coordination).
Service Delivery & Process Improvements :Track service trends, close tickets within timelines, and update SOPs regularly for training and efficiency &Ensure consistent customer satisfaction.
Reporting &Communication :Maintain dashboards, generate weekly performance and escalation reports & Bridge communication between tenants and internal departments.

Experience	6 - 8 Years
Salary	6 Lac To 8 Lac P.A.
Industry	ITES / BPO / KPO / LPO / Customer Service
Qualification	B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com
Key Skills	Real Estate Manager

Jobs by Location

Bangalore (24) Ahmedabad (22) Vadodara (17) Pune (14) Noida (14) Hyderabad (12) Delhi (11) East Sikkim (9) Patna (9) Siliguri (9) Kolkata (9) Faridabad (9) Chennai (8) Delhi NCR (7) Davanagere (7) Chamarajanagar (7) Thrissur (6) Guwahati (6) Meerut (6) Coimbatore (6) Kannur (6) Lucknow (6) Kanyakumari (5) Tumkur (5) Thiruvananthapuram (5) Kochi (5) Mysore (5) Raipur (5) Ludhiana (4) Patiala (4) Cuddalore (4) South Sikkim (4) Ranchi (4) Koppal (4) Kolar (4) Malappuram (4) Jamshedpur (4) Kanpur (4) Asansol (4) Kottayam (3) Gurgaon (3) Amritsar (3) Navi Mumbai (3) Tirunelveli (3) Kanchipuram (3) Hubli (3) Thanjavur (3) Ooty (3) Kollam (3) Bhubaneswar (3) Alappuzha (3) Palakkad (3) Rewari (2) Udaipur (2) Goa (2) Hooghly (2) Tiruchirappalli (2) Madurai (2) North 24 Parganas (2) Vellore (2) East Champaran (2) Rajkot (2) Vijayawada (2) Kachchh (2) Wayanad (2) Latur (2) Guntur (2) Solapur (2) Mangalore (2) Thane (2) Bikaner (2) Chamrajnagar (2) Kozhikode (2) Jodhpur (2) Belagavi (2) Kota (2) Warangal (2) Agra (2) Gulbarga (2) Chandigarh (2) Ernakulam (2) Amravati (2) Indore (2) Balasore (2) Jalandhar (2) Kasaragod (2) Kurnool (2) Ganjam (2) Pathanamthitta (2) Sambalpur (2) Surat (2) Mahbubnagar (1) Murshidabad (1) Ghaziabad (1) Greater Noida (1) Bellary (1) Siwan (1) Begusarai (1) Shimoga (1) Bhopal (1) Agartala (1) Jaipur (1) Malda (1) Eluru (1) Kodagu (1) Gorakhpur (1) Purba Bardhaman (1) Udupi (1) Durg (1) Goalpara (1) Krishna (1) Ballari (1) Nagpur (1) West Godavari (1) Krishnagiri (1) Karimnagar (1) Mumbai (1) Solan (1) Idukki (1) Khammam (1) Chitradurga (1) Salem (1) Mandya (1) Mohali (1) Nellore (1) Sonipat (1) United Arab Emirates (4) View More