Sector 62, Noida, Uttar Pradesh
Faridabad
Customer service: Handle customer inquiries, feedback, and complaints
Customer retention: Develop programs to retain customers and promote word-of-mouth marketing
Customer journey: Map the steps customers take to complete an action, such as making a purchase
Market research: Conduct research to understand the needs of customers and competitors
Data analysis: Analyze customer information to identify areas for improvement
Marketing: Create and execute marketing campaigns to improve customer experience
Reporting: Provide reporting and analysis on CRM data
Communication: Work with sales and marketing teams to improve communication with customers
Process improvement: Identify ways to improve customer service and the customer experience
Experience | 3 - 7 Years |
Salary | 2 Lac 50 Thousand To 3 Lac 50 Thousand P.A. |
Industry | ITES / BPO / KPO / LPO / Customer Service |
Qualification | B.B.A, B.Com |
Key Skills | Customer Relationship Customer Care Customer Service Customer Support Customer Handling MS CRM Interpersonal Skills Service Marketing Customer Management Convincing Power Problem Management |
(48)Financial Services / Banking, ...
(29)Sales & Marketing / Business D...
(25)Accounting / Auditing / Taxati...
(18)Manufacturing / Production / Q...
(17)Engineering / Engineering Desi...
(14)HR / Recruitment / Administrat...
(13)Front Office / Reception / Com...
(7)Corporate Planning & Strategy ...
(6)Hotel / Restaurants / Travel /...
(6)ITES / BPO / KPO / LPO / Custo...
(2)Supply Chain / Purchase / Proc...
(2)Export / Import / Merchandisin...
(2)Architecture / Interior Design
(2)IT Software - Ecommerce / Inte...
(1)Marketing / Advertising / PR /...
(1)Health Care / Pharmaceuticals ...
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